TelecentresAfrica WIKI

telecentres:zambia:bwafwano

Thu, 15 Jul 2010 19:04:39 +0200

BWAFWANO COMMUNITY TELECENTER - ZAMBIA

Bwafwano Community Telecenter is a telecenter providing training support services to local population around the area. Though not yet connected to the internet, the centre is currently supporting the local communities in training of youth and women in ICTs and general secretarial services. The main clients are mainly women club members from Bwafwano women clubs, district population, government extension staff and travelling public.

The centre was created as a result of the activities of the Bwafwano Central Board. The centre was supported by ZAA-ICT and obtained a grant from the Netherlands Embassy in Lusaka for the centre’s equipment.

Type of telecentre: non-governmental
Status: in operation
Contact person: Ms Joyce Mukando
Contact details (email): jmukando@yahoo.co.uk
Address: Mporokoso Bwafwano Central Board, 72 Chishima Road, Mporokoso
Postal address: P.O Box 470011, Mporokoso
Province: Northern Province
Country: Zambia
Geographical setting: rural

Location

TELECENTRE OPERATION

1. Socio-economic Context

Coverage: Mporokoso District level
Project: Integration of ICTs into Mporokoso Bwafwano Central Board: Bwafwano Telecentre + 4 satellites in district
- Start of project: 2008
- Funding by: own resources/Int. NGOs/Netherlands Embassy Zambia
- Pilot initiative
Languages spoken in district: Bemba, Namwanga, Lungu, Mambwe,Tabwa, Bisa and English

2. Institutional Context

Ownership of telecentre: Governance/Management by NGO
Participation
- Community participation in the planning/implementation of telecentres: Yes
- Women participation: Yes
Human Resource Management (HRM) – Paid staff: Yes
Telecentre has staff to assist the users to access information (Infomediaries): Yes

3. Financial Context

Telecentre is financially self-sustainable: Yes
Telecentre has a financial sustainability plan: Yes
Costs: Average setup costs for one telecentre (in USD): 20,000
Costs: estimate of average monthly operational costs in (USD)(power, salaries, communication, maintenance etc): 4,000
Income: Average number of users at main telecentre per month: 800
Sources of revenue: Membership fees, Business services, Training fees, Consultancies, Repair fees, Income from events organized.

4. Facilities

Telecentre at specific location in local community:
- Main Telecentre: Bwafwano Central Board
- Satellite centres: school or clinic
Special housing facilities e.g. conference room): Yes (in Main Telecentre)
Special security measures: Yes
Access arrangements
- for women specific: Yes
- for disabled people: Yes
- for Illiterate people: Yes.

5. Technology

Connectivity: Mobile phone (Prepaid)
ICT applications used: Email; Internet; Computer applications; mobile phone voice calls/text messaging
Renewable energy solutions applied (e.g. solar energy): No

6. Services

Specific focus of services of telecentre (or initial focus of telecentre project)
- Access to (Local) Government services: Yes
- Agriculture (e.g market prices): Yes
- Health: Yes
- Tourism: Yes
- Learning: Yes
- Mobile phone services: Yes
- Training services: Yes
Services provided at telecentre in order of importance:
- Word processing
- Photocopying
- Printing
- Faxing
- Internet access
- Scanning
- Training - short computer courses
- Library
- Main line phone services
- Market prices
Services provided at telecentre in order of revenues:
- Word processing
- Photocopying
- Printing
- Training - short computer courses
- Internet access
- Faxing
- Scanning
- Main line phone services
- Market prices
Main training services provided at your telecentre:
- Literacy training;
- Formal education programme;
- Basic computer/ICT skills;
- Computer Network;
- Web design;
- Telecenter management;
- Entrepreneurship (SME) development;
- Agricultural skills;
- Fishing skills;
- Environment Education;
- Nutrition and Health Education;
- Training on craft works, painting, drawing;

7. Content (Development)

Type of Content that is provided:
- Agricultural practices;
- Market prices;
- Health information;
- AIDS/HIV information;
- Water and Sanitation information;
- Social welfare;
- Tourism information;
- (Local)Government information;
Languages of content: English and (local language) Bemba
Format of content:
- Text (printed): Yes
- Electronic text format (Word/pdf files): Yes
- Posters: Yes
- Presentations/extension: Yes
- Video clips: Yes
- Audio clips: Yes
- Radio programmes: No
- Drama: Yes
- Sensitization meetings: Yes

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Collaboration with information providers:

Ministry of Agriculture
Ministry of Health – local hospital
Office of the District AIDS Coordinating Advisor (DACA)
Ministry of Community Development and Social Welfare
Nongovernmental coordinating council (NGOCC) and other local NGO’s
Zambia Association for Advancement of ICTs.

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Ruud — Sun, 22 Nov 2009 15:58:30 +0200

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